Customer Reviews
I've just received an email to ask for a review and I wanted to leave a positive review. But I have to be honest- I am a first and last time customer. This order has been non stop frustration from the start.
Ordered 6 spider plants on 20th October.
On 24th October- I chased order as there was no update. Was told short staffed and send out next week.
On 28th October- I emailed again as no update.
On 30th October- finally received order only 4 plants were delivered. The plants were full and decent looking. At that point felt it was worth the wait. Emailed to ask where my missing items were.
On 7th November- finally received missing plants. They're not full plants. They're cuttings that have been placed on top of the soil. The box wasn't damaged, but the soil was missing from one pot. But the damage I could handle. These are tiny cuttings that are not even worth £5. This is ridiculous. I have asked for a refund for these last two plants. I don't even want my remaining plants to be replaced any more because it has not been a nice process from start to finish. I don't feel confident in a company who don't even ensure that the products they're sending out are up to standard.
The customer service respond back to emails within 24 hours. But I don't see why I have to keep chasing. The dispatch is slow, and only is honoured once they get queries.
Once I find an online plant company that I like- I'm a loyal customer. But I won't be a repeat customer in this case.
I have my own propagation factory of spider plants that I spread around my family so just had to have a reverse variegated plant.